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Return or replacement

Return or replacement

If you wish to return or replace a product, you can do so within 30 days of delivery, following the steps below.

Reference Documents

A - Invoice

B  - Return and replacement form

C - DHL Shipment Airway Bill (3 copies)

Customer Care

For exchange or if you require further assistance, please call us on
02/963 05 05

or write us an e-mail:
office@jenistyle.com

Monday to Friday, between 10.00 Am and 17.00 PM CET

Pick-up with DHL

Please call DHL directly to arrange the pick-up. You will find the telephone number at www.dhl.com

Please have the following information ready:
1. DHL account number: 0700 17 700;  +359 (2) 9309400
2. Return Address:
1142 Sofia, Patriarh Evtimii Blvd 12
3. Pick-up address
4. Complete DHL Shipment Airway Bills C

Pick-up with EKONT

Please call EKONT directly to arrange the pick-up.

Please have the following information ready:
1. DHL account number: 0 7001 7300
2. Return Address:
1142 Sofia, Patriarh Evtimii Blvd. 12
3. Pick-up address
4. Complete Shipment Bills C

Step 1

Using the enclosed Exchange & Returns form B, indicate which item(s) you wish to return / exchange and the reason why.

Step 2

Insert the Exchange & Returns form Bwith item(s) you wish to return / exchange in the original packaging.

Step 3

If you wish to exchange an item, contact our Customers Care team to reserve the new size.

Step 4

Contact DHL for shipments abroad or ECONT for shipments in Bulgaria.

Step 5

Please have the DHL Shipment Airway Bills C marked "Shipper's Copy" signed by DHL pick-up service for your own records, handing over the remaining 2 Aitway Bills to DHL.
Close the package securely.

Step 6

Once we recieve the package, we will confirm receipt.

Step 7

All approved returns will be credited as soon as posible (currency, account and payment method as used for original purchase). The previously reserved exchage item will be dispatched immediately.

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