The goods requested for purchase are delivered to the delivery address specified by the Customer within the following deadlines:
- within 5 (five) business days domestically and 7 (seven) business days abroad if the goods are available;
- within 20 (twenty) business days domestically and 30 (thirty) business days abroad if the goods are not available.
- shipments within Bulgaria are free.
Jeni Style Online Shop delivers worldwide via the courier companies Econt and DHL but does not deliver to mailboxes.
Pre-ordered items will be sent as soon as they are available in the merchant’s warehouse. The full price will be deducted on the same day the order was placed, despite the postponed delivery date.
We would like to remind the customers who shop for the first time that Jeni Style Online Shop may ask the Bank to double-check the transaction and account information. This confirmation process will delay the immediate delivery.
For pre-orders, the country indicated in the delivery addresses cannot be changed for any reason.
Jeni Style Online Shop does not guarantee the availability of ordered items. In the event of failure to fulfill its obligations due to the fact that the goods requested for purchase are unavailable and the impossibility for delivery by its suppliers, within 24 (twenty-four) hours of receipt of the purchase request the Customer is notified of the unavailability of the goods by sending a message to the e-mail specified upon registration or by telephone call. Jeni Style Online Shop will refund the value of the ordered item(s) or change the order as desired by the Customer.
The goods are handed over to the Customer or to a third party who accepts and acknowledges the receipt thereof on behalf of the Customer by signing the documents accompanying the goods. In the event that the Customer is not found within the delivery period at the address specified by him/her or no access and conditions are provided for the delivery of the goods within this period, Jeni Style Online Shop is released from its obligation to deliver the goods requested for purchase. The Customer can confirm his/her willingness to receive the goods even after the expiry of the delivery period in which he/she has not been found at the address, assuming all the costs of re-delivery. In this case, a new delivery period starts from the moment of confirmation under the previous sentence.
Orders placed separately will be delivered separately.
Jeni Style Online Shop is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond Jeni Style’s Online Shop control.
Please keep in mind, that couriers do not deliver or accept deliveries on the following Bulgarian holidays and/or non-business days arising from them:
May 1, 6, 24
September 6, 22
December 24, 25, 26 – Christmas
Payment conditions and payment method
All prices of goods on the Jeni Style Online Store are in Bulgarian Levs, VAT inclusive. Prices do not include delivery costs.
The price and delivery costs are automatically calculated based on the delivery address entered and before clicking on the virtual button “Payment” and can be paid by cash on delivery, credit card or debit card, bank transfer: IBAN: BG65UNCR96601014503110
All listed prices, payments and invoices are in Bulgarian Levs (BGN). For international orders the prices, payments and invoices are in euro (€/EUR) or in US dollars ($/USD).
For natural and legal persons from European union countries, VAT is charged on the prices of the goods.
For natural and legal persons from third countries, VAT is not charged on prices and no import taxes are included.
Please note, that orders below 100 Bulgarian Levs (BGN)/50 euro (€/EUR)/50 US dollars ($/USD) cannot be sent outside the territory of Bulgaria.
For new customers with credit card, debit card and bank transfer payments, the Jeni Style Online Shop can ask the bank to double-check the transaction and account information. This confirmation process will delay the immediate delivery.