WHAT IS PERSONAL DATA?
Personal data is any information related to an identified or identifiable individual (such as e-mail address, names, age, date of birth, telephone, etc.).
Personal data revealing race or ethnic origin, political opinions, religious or philosophical beliefs or membership in trade unions and processing of genetic data, biometric data for the purpose of definitively identifying an individual, the health or information about the sexual life or sexual orientation of an individual, are a special category of personal data. Jeni Style Online Shop, owned by Kalebo EOOD (single-member private limited-liability company), does not process such information for you.
COLLECTION AND USE OF PERSONAL DATA
Jeni Style Online Shop, owned by Kalebo EOOD, collects, uses, stores and processes such personal data from you that is required to enable the provision of the services and goods of the Jeni Style Online Shop. You will use your data to manage your account on our website and your purchases. They can also be used for statistical purposes of the Group, which are related to improving the quality of our services, and for any marketing activities of the Jeni Style Online Shop.
Below are examples of the types of personal information that Jeni Style Online Shop, owned by Kalebo EOOD, can collect and the ways we can use such personal information. Detailed information on the different types of data that we collect will be available when you use the relevant service of Jeni Style Online Shop and provide information to the Company.
WHAT PERSONAL INFORMATION DO WE COLLECT?
- To create an account, register on our website, buy a product: your names, your e-mail address, shipping address for the goods you ordered;
- To access and identify your account: register an e-mail address and a password;
- Payment details and protection of your personal data related to your payment: e-mail address, customer number, phone number, invoice address, shipping address, payment instrument information, purchase amount;
- To issue an invoice and process it: your name, invoice address, shipping address, email address, payment instrument used, payment amount and product/s, date of purchase;
- For security against defective products and goods complaints: register your names, your e-mail address, the products that are purchased; mailing address, information on the complaint and product/s concerned.
PURPOSE AND BASIS FOR USING YOUR PERSONAL INFORMATION
The main activities, purposes and reasons related to the processing of personal data by Jeni Style Online Shop, owned by Kalebo EOOD, are:
- Our e-shop management activities:
-- Data for the completion of an order/s placed on the Jeni Style Online Shop on the basis of a signed contract;
-- Accounting and billing of the purchases and the e-shop based on our legal obligation to do so.
- Management of your account on our website:
-- Data related to the management of your access (identification) based on your consent;
-- Marketing activities of the Company based on consent.
The personal information we collect allows us to keep you informed about our latest products and upcoming events. It also helps us to improve our services, content and advertising. If you do not wish to appear in our address list, you can unsubscribe at any time by updating your account and website preferences.
We use personal information because it helps us develop, deliver and perfect our products, services, content and advertising.
We may periodically use your personal information to send important messages such as notifications about your purchases and any changes to our terms, conditions and policies.
We may also use your personal information for internal purposes such as check-ups, data analysis and studies on the improvement of the products, services and communication with the customers of the Jeni Style Online Shop owned by Kalebo EOOD.
In addition, your data is also processed for the purposes of:
- Establishing any anomalies and product claims, based on legitimate interest;
- Product-related questions asked to us on the basis of your consent.
COOKIES AND OTHER TECHNOLOGIES
Use of cookies
What are cookies?
Cookies are small files with information stored in your internet browser (language data, connection time, and visited websites) or on your hard drive when you visit our website. We can consult them on your recent visits to improve and facilitate your search. The paragraphs below are intended to provide you with the necessary and comprehensive information about the cookies that Jeni Style Online Shop uses on its website. Please, note that if you share your device with someone else, the personalized nature of action of the cookies might also undergo changes.
What types of cookies does Jeni Style Online Shop use?
The website uses cookies to make it easier for you to navigate. The following cookies are used:
- Cookies required to run your search that enable you to use the basic features like "shopping bag" management and support your possible identification throughout the search;
- Personalized cookies that allow you to visit websites in a customized way based on your previous visits, purchases, and more. They allow you to find the products you are most interested in faster;
- Advertising cookies that allow you to receive Jeni Style Online Shop offers on external partner websites.
You can set up your Internet browser so that it does not save cookies or delete previously saved cookies. If you would like to take advantage of these features, please contact the manufacturer of your Internet browser.
Jeni Style Online Shop is not responsible if the Internet browser you use does not support the usage control functionality and refusal to store or delete saved cookies. If you disable storing cookies or delete previously saved ones depending on their type, the website may be malfunctioning.
THIRD-PARTY APPLICATIONS
To continuously improve the quality of our services, the website also uses third-party web solutions that could receive access to your IP address and social media accounts, and analyze your behavior without identifying you as an individual: Google Analytics, Facebook.
Documents required for returning of goods
A Customer who is a consumer within the meaning of the Consumer Protection Act is entitled, without owing any compensation or penalty and without giving any reason, to withdraw from the purchase and sale agreement for goods through www.jenistyle.com by returning the goods within 14 (fourteen) business days from the date of receipt thereof. If the Customer withdraws from the concluded agreement within the time limit set out in the preceding sentence, he/she shall send a statement of withdrawal from the concluded agreement to the Jeni Style Online Shop and return the goods with undisturbed integrity.
The statement of withdrawal shall be sent to: Sofia Region, Sofia Municipality, 1421 Sofia, Lozenets District, 20B Cherni Vrah Blvd. or to the following e-mail: office@jenistyle.com. The Customer is obliged to store the goods received by him/her in order to ensure the preservation of its quality and safety.
During the fulfillment of the order of the goods and after a bank payment made, the Customer is not entitled to refuse the order until he/she has received it.
Once an order of the available items has been placed, no changes can be made to this order.
For pre-orders the country indicated in the delivery addresses cannot be changed for any reason.
It is possible to check the status of your order online by going to your account and entering your e-mail and order number.
Customers who received a promotional code for JENISTYLE.COM via e-mail can use this code during the payment. Each code has a validity and end date that limits its use and cannot be extended.
Upon receipt of the goods, the Customer is entitled to request the return of the goods in the event of non-conformity of the goods with the agreed parameters, which could not be established in the ordinary inspection of the goods or if the goods were damaged during transport.
In the above-mentioned cases, the Customer may request that the goods delivered be replaced with a corresponding purchase order by submitting a corresponding written request to the Jeni Style Online Shop.
Jeni Style Online Shop is obliged to reimburse the Customer in full for the amounts paid by him/her.
Jeni Style Online Shop does not guarantee that access to the online store will be uninterrupted, timely, secure and error-free, as long as this is beyond Jeni Style Online Shop’s ability, control and will. Jeni Style Online Shop is not responsible for failure to provide access to www.jenistyle.com, as well as for failure to handle or inappropriate handling of purchase requests in circumstances beyond its control – cases of force majeure, incidental events and problems in the global Internet network and in the provision of services beyond Jeni Style’s Online Shop control.
Jeni Style Online Shop is not responsible for the compliance of the goods offered for sale with the applicable regulatory requirements and their quality.
The Customer is obliged to indemnify Jeni Style Online Shop for any damages, costs and legal fees paid in respect of a guilty breach of its obligations under these General Terms and Conditions. The Customer is also required to indemnify Jeni Style Online Shop for any damages caused by third parties to whom he/she has provided his/her password upon using the same.
The provisions of the effective legislation of the Republic of Bulgaria shall apply to all matters not settled by these General Terms and Conditions.
If you wish to return or replace a product, you can do so within 30 days of delivery, following the steps below.
A - Invoice
B - Return and replacement form
C - DHL Shipment Airway Bill (3 copies)
For exchange or if you require further assistance, please call us on
02/963 05 05
or write us an e-mail:
office@jenistyle.com
Monday to Friday, between 10.00 Am and 17.00 PM CET
Please call DHL directly to arrange the pick-up. You will find the telephone number at www.dhl.com
Please have the following information ready:
1. DHL account number: 0700 17 700; +359 (2) 9309400
2. Return Address:
1142 Sofia, Patriarh Evtimii Blvd 12
3. Pick-up address
4. Complete DHL Shipment Airway Bills C
Please call EKONT directly to arrange the pick-up.
Please have the following information ready:
1. DHL account number: 0 7001 7300
2. Return Address:
1142 Sofia, Patriarh Evtimii Blvd. 12
3. Pick-up address
4. Complete Shipment Bills C
Using the enclosed Exchange & Returns form B, indicate which item(s) you wish to return / exchange and the reason why.
Insert the Exchange & Returns form Bwith item(s) you wish to return / exchange in the original packaging.
If you wish to exchange an item, contact our Customers Care team to reserve the new size.
Contact DHL for shipments abroad or ECONT for shipments in Bulgaria.
Please have the DHL Shipment Airway Bills C marked "Shipper's Copy" signed by DHL pick-up service for your own records, handing over the remaining 2 Aitway Bills to DHL.
Close the package securely.
Once we recieve the package, we will confirm receipt.
All approved returns will be credited as soon as posible (currency, account and payment method as used for original purchase). The previously reserved exchage item will be dispatched immediately.
